Thanks Sandra for sharing your experience. I guess...

2009-01-10T10:55:00.000-08:00

Thanks Sandra for sharing your experience. I guess the namespace for custom developments by SAP or 3rd party vandors starts with char '/'.

But you are right about making sure if the development is provided by 3rd party partner or SAP consulting ( so not sap standard ).

For Ref - OSS Note 84282 - Development namespaces for customers and partners

Hi Ram,I'd like to share a recent experience I had...

2009-01-10T01:45:00.000-08:00

Hi Ram,

I'd like to share a recent experience I had, about custom development done by SAP consulting.

I recently posted an oss message about a dump in a standard BAPI when an input parameter did not exist in database (it was in ECC6/nw7.0), and I was very surprised by SAP answer (first time it happens since 8 years I develop and post OSS messages!)

There was a misunderstanding between sap and me for several weeks, because I was thinking the BAPI was fully standard (I had debugged everything and I had even corrected the problem and communicated that to sap), and sap answered to me that it wasn't a bug because our custom program had to pass correct values to BAPI !? Of course their answer was not correct, and they were not fair about that because they continued to say that during several weeks, without argumenting, and I (stupidly) wasted time to find proofs in BAPI official documentation that BAPIs have to control input values, and that dump should never considered as "work as designed" (it's why they told me).

Finally (a little bit late!), they told me that the bug was in a part of the program developed by sap consulting in our project : in fact, we have big parts of custom development done by sap, some that will be integrated later into the standard, some that will remain custom.

But technically speaking, we can't make the difference as sap consulting use SAP namespace (neither Z* nor Y*) for objects. Even our consulting people did not remember that this part of code was done by sap.

So, I apologized and closed the oss message, and kept my custom correction on sap consulting code.

Conclusion is that when there is SAP consulting on your project, find a method how to differentiate their code from SAP standard code to avoid wasting weeks and energy!

Regards,
sandra rossi (my name on sdn)

(btw, could you enlarge the textarea to enter comments ? because the maximum is around 50 characters wide by 12 characters high)

Comments on ©: How to get a quick response from SAP OSS?

Thanks Sandra for sharing your experience. I guess...

Hi Ram,I'd like to share a recent experience I had...